Frequently Asked Questions
crickex FAQ — Deposits, Withdrawals, Slots and Support
Below you will find simple and detailed answers to the most common questions from Bangladeshi players. From deposits and withdrawals to slot RTP and how to reach support — everything in one place.
This page covers questions and answers across four main sections related to crickex: depositing money, customer support, slots and jackpot games, and how to withdraw money. Every question is written the way players in Bangladesh actually ask them. crickex Login issues and responsible gaming are also covered here. Use the index below to go directly to the section you need.
Question Categories
Deposit
Deposit Questions
crickex does not deduct any processing fee on deposits. The full amount you deposit is added to your account.
However, if you use bKash, Nagad or Rocket, your mobile banking provider's own transfer charges
may apply — you can check those in the relevant app or USSD menu.
Currently crickex supports four deposit methods: bKash, Nagad,
Rocket and bank transfer (such as Dutch-Bangla Bank, BRAC Bank,
Islami Bank). The minimum deposit amount is ৳100 for all methods.
Mobile banking options are more popular for easy and fast transactions.
Deposits are usually credited within a few minutes. If it has not arrived after 15–20 minutes, first check your
bKash / Nagad / Rocket or bank statement to confirm the transaction was successful.
Keep the transaction ID or screenshot and contact crickex live chat support — they will verify the matter
and resolve it quickly.
Log in to your crickex account, go to the deposit page and select Nagad as the payment method.
Send the amount to the specific Nagad number shown on screen and enter the transaction ID in the form.
Submit to confirm the deposit. The minimum amount is ৳100 and both Nagad Send Money and Payment options
can be used.
Yes. crickex offers a 100% bonus on the first deposit, up to ৳8,000.
For example: deposit ৳1,000 and your bonus is ৳1,000, giving a balance of ৳2,000 with a wagering requirement of ৳25,000
(bonus × 25). This wagering must be completed before the bonus can be withdrawn.
Claim the offer before making your deposit to get the benefit.
Bank transfer can take a bit more time than mobile banking, especially outside banking
hours. However, crickex's payment team always works to verify and credit the amount quickly.
Bank transfers can be made from a minimum of ৳100 and it is important to enter the transaction reference
number in the deposit form.
Support
Support Questions
Yes, the crickex support team is active 24/7 — seven days a week, twenty-four hours a day.
Whether it is 3 AM or Friday evening, you can contact live chat whenever you run into a problem.
There are no fixed office hours and support is available on holidays too.
Having the following information on hand before speaking with the support team helps resolve issues faster:
your crickex username or registered mobile number; a brief description of the problem; the transaction ID
or payment screenshot if applicable; and which device and browser or app you are using.
crickex has two support channels. First, Live Chat — click the chat icon on any page of the site to speak directly with an agent; this is the fastest method. Second, Email — email is suitable for detailed questions or sending documents. Help is available in both Bengali and English through either channel.
The crickex support team assists in both Bengali and English. Bangladeshi players can comfortably ask questions in Bengali and receive replies in Bengali. There is no language barrier when getting in touch.
Yes, for login issues — such as a forgotten password, OTP not arriving, or an account being locked — crickex live chat support helps directly. Provide your registered mobile number or email and your identity will be verified to restore access quickly. There is also a password recovery option on the crickex Login page.
To set betting limits, apply self-exclusion, or learn about the responsible gaming policy, contact crickex via live chat or email. The support team is ready to assist with these matters. Please note that all crickex services are for users aged 21+.
Slots & Jackpots
Slots & Jackpots
In progressive jackpot slots, a small portion of each bet is added to a central pool. The more players bet, the larger the prize grows. When one player hits the specific combination, they win the entire jackpot and the pool resets to zero. crickex offers several popular progressive jackpot slots to play.
Many slot games can be tried in demo or free-play mode, where virtual credits let you understand the game mechanics, paylines, and bonus features. Visit the crickex Slots page to see the available games and check which ones have a demo option.
If you want to play longer on a smaller budget, choose slots with a lower minimum bet. Low-volatility slots generally pay out smaller amounts more frequently, which helps keep your balance going for longer. High-volatility slots pay out less often but offer larger prizes when they do — these suit a bigger budget. Read the game's pay table before deciding.
RTP (Return to Player) is the theoretical average percentage of total bets that a slot returns to players over the long term. Example: Fortune Tiger has a maximum RTP of 96.81%, meaning theoretically ৳96.81 comes back for every ৳100 bet. This is not a guarantee for any individual session — every spin is independent and random.
The minimum deposit amount at crickex is ৳100 across all payment methods. You can start playing slot games with this amount. Additionally, depositing for slots gives you the chance to claim the crickex Slot Festival Bonus — a 30% bonus can be claimed once per day on a minimum deposit of ৳100, up to a maximum of ৳8,000.
crickex features slots from several well-known studios, including PG Soft, Pragmatic Play, JILI, Hacksaw Gaming, Big Time Gaming, Nolimit City, NetEnt, and many more providers. Fortune Tiger (PG Soft), Gates of Olympus (Pragmatic Play), and Super Ace (JILI) are especially popular among Bangladeshi players.
Withdraw
How to Withdraw Money
Yes, withdrawal requests can be made at crickex any time, seven days a week. Processing continues on Fridays, Saturdays, and after midnight. Withdrawals generally take 10–45 minutes to complete, though it may take slightly longer during busy periods.
Withdrawals from crickex to bKash are typically completed within 10 to 45 minutes. Once the verification process is finished after you submit the request, the funds are sent to your bKash account. The same timeframe applies to Nagad and Rocket.
The minimum withdrawal amount at crickex is ৳800. This limit is the same across all methods — bKash, Nagad, Rocket, and bank transfer. Your balance must be at least ৳800 before placing a withdrawal request.
Withdrawals are usually processed within 45 minutes. If a request shows as "pending" for longer than that, contact crickex live chat support and share your withdrawal request ID and payment details. The support team will check the status and update you promptly.
There are four withdrawal methods at crickex: bKash, Nagad, Rocket, and Bank Transfer (such as Dutch-Bangla Bank, BRAC Bank, etc.). Withdrawing through the same method you used to deposit is the simplest option and is generally faster.
No, bonus amounts cannot be withdrawn directly. For the welcome bonus, the bonus amount must meet a 25x wagering requirement — after that, winnings earned from the bonus can be withdrawn. Example: a ৳1,000 bonus requires ৳25,000 in wagering. Read the details on the Terms & Conditions page.
Have more questions? We are here to help.
If you did not find your answer in this FAQ, the crickex support team is available 24/7. Reach out with any question in Bengali or English — chat directly via live chat or write to us in detail by email.
24/7 Live Chat
Email Support
Bengali & English
Start a live chat using the chat button on any page of the site, or write to us by email: [email protected]