For ages 21 and above

crickex Responsible Gaming

Entertainment should be enjoyable, not stressful. crickex believes gaming is most enjoyable when every member plays within their own limits.

For ages 21 and above only

What is responsible gaming and why does it matter?

Online betting and casino games are primarily a form of entertainment. But that entertainment stays healthy only when a player is aware of their budget, time and state of mind. Responsible gaming means enjoying betting or gaming knowingly, with a plan, and within your own limits.

crickex always wants its members to play with awareness. That is why we provide several self-control tools and support options, so anyone who feels the need can easily get help. Reading our Terms and Conditions will tell you the specific platform rules for managing a betting account.

It is better not to treat gaming as a source of income. No bet is guaranteed to win — this reality should be accepted before sitting down to play. The urge to place larger bets after a loss to recover losses is dangerous. Set a weekly or monthly budget for yourself and never exceed that limit.

If you have any questions or need clarification on anything, our Frequently Asked Questions page has detailed answers on many topics.

Self-control tools

These features can be used at any time by logging into your crickex account. Contact us via 24/7 live chat or email support for help setting limits.

Deposit limit

Set an upper limit on how much you deposit per day, week or month. Once you reach that limit, no further deposits will be accepted for that period.

Session time limit

Decide in advance how long you will play in one session. When the set time is up, the platform will automatically show a reminder.

Account break

You can temporarily close your account for a set period — from one day to several weeks. During the break, placing bets or making deposits will not be possible.

Permanent self-exclusion

If you feel that gaming is affecting your life negatively, you can choose permanent self-exclusion. This decision takes effect permanently once applied.

Activity history

Review your betting history, deposit and withdrawal records, and total spending. Checking this information regularly makes it easier to stay aware of your own expenditure.

Direct support

Contact the crickex support team directly via live chat or email — available 24 hours a day in both Bengali and English.

Warning signs — do not ignore these

Problematic gaming usually starts gradually. If you notice any of the signs below in yourself or someone you know, take action quickly.

Feeling a repeated urge to place larger bets after a loss to recover losses.
Using money meant for family, friends or everyday expenses for betting.
Lying to or hiding information from family or close ones about gaming.
Playing for long periods while neglecting work, studies or family responsibilities.
Feeling restless, irritable or anxious when trying to stop playing.
Finding no enjoyment or being unable to focus on anything other than gaming.
Taking on debt or selling assets to fund betting.

Ways to stay in control

Set a budget first

Decide in advance how much money you will spend on betting each week or month. Once that budget is used up, stop playing — wait until the next period.

Respect your time limits

Before each session, decide how long you will play and take a break when that time is up. Playing for long stretches in one go reduces your ability to make good decisions.

Do not bet on impulse

Avoid placing bets when you are angry, sad, lonely or under stress. The chance of making poor decisions is highest in these states.

Talk to someone close to you

Have an open conversation with family or a trusted friend about your gaming habits. Their perspective is often more objective than our own.

Read our Privacy Policy to learn how our platform stores and protects your personal information.

Age restrictions and minor protection

All betting and casino activity on crickex is strictly limited to those aged 21 and above. Age is verified when an account is opened and identity documents may also be requested in cases of doubt.

If anyone under 21 in or around your home uses your device, do not leave your device while logged into your account. Always log out at the end of a session and never share your password with anyone.

If you think an underage person has used or attempted to use your account, notify the crickex support team immediately.

crickex's commitment

We believe responsible gaming is an ongoing process. We are always working to ensure the protection of every member — through tools, support and awareness.

Where to get help

Acknowledging a problem and seeking help takes courage. Rather than facing it alone, reach out to any of the sources below.

crickex support

24/7 Live Chat Immediate support is available in both Bengali and English. Log in and click the live chat icon.

Email support Write to us by email on any responsible gaming matter. Our team responds promptly. Email address: [email protected]

Family and professional support

Family and trusted friends As a first step, talk to someone close to you. Their empathy and support can often open the door to professional help.

Professional counselling Consult a mental health professional or addiction specialist. Both government and private counselling services are available in Bangladesh.

Your privacy is protected

Any request for self-exclusion or support is completely confidential. crickex follows a strict policy to protect your personal information.

Responsible gaming FAQ

If you choose permanent self-exclusion, it takes effect permanently and it is not possible to open a new account with the same details afterwards. For a temporary break, contact the crickex support team via live chat once the set period has ended to discuss reactivating your account.

Lowering a deposit limit takes effect immediately. Increasing a limit usually involves a waiting period, which gives you time to make a considered decision. Contact the crickex support team via live chat for details.

Yes. Any contact through crickex live chat or email is completely private and confidential. Your information is not shared with third parties. Professional counselling services are also conducted with full confidentiality.

No. Opening an account, placing bets or playing any game on crickex is strictly for those aged 21 and above. Age is verified at registration and an account may be temporarily suspended if there is any doubt.

Yes. Gaming addiction is recognised as a behavioural condition and can be managed through counselling and therapy. The sooner the problem is identified and help is sought, the better the chances of recovery. Family support and professional advice are both highly effective in this area.