crickex Privacy Policy

Last Updated: January 2025

1. Introduction and Scope

This privacy policy applies to the crickex platform. When you use the crickex website, open an account, use betting or casino services, or contact our customer support team, you agree to the terms of this policy.

This policy explains what personal information we collect, why we collect it, how we store it, and what rights you have over your information. crickex takes user privacy seriously and maintains industry-standard technical and administrative measures to protect data.

This privacy policy should be read alongside crickex's Terms and Conditions. Together, both documents form the basis of the agreement between you and crickex.

2. Information We Collect

crickex collects information from various sources. The categories of information and how they are collected are described below.

2.1 Registration and Identity Verification Information

When you open an account, we collect:

Full name, date of birth and gender
Mobile number and email address
Residential address
Identity document details (national ID or passport number), as part of the identity verification (KYC) process

2.2 Financial Transaction Information

When you make deposits and withdrawals, we record payment method details. This includes relevant information related to bKash, Nagad, Rocket or bank accounts. Full card or account numbers are never stored.

2.3 Usage Information

When you use the platform, the following is collected automatically:

IP address and device type
Browser and operating system information
Page visits, session duration and click activity
Betting and gaming history

2.4 Communication Information

When you contact our support team via live chat or email, a record of that conversation is kept. This helps maintain service quality and serves as evidence in dispute resolution.

2.5 Cookies and Tracking

crickex uses cookies and similar technologies. These help manage sessions, remember user preferences and improve platform performance. Cookies other than essential ones are used with your consent.

3. Purpose of Data Use

Collected information is used for specific and legitimate purposes. crickex never uses information for excessive or unrelated purposes.

Key Purposes

Account Management: Creating accounts, verifying login and ensuring security.
Identity Verification (KYC): Confirming age and preventing fraudulent activity.
Transaction Processing: Accepting deposits and completing withdrawals.
Customer Support: Providing 24/7 support and resolving complaints.
Responsible Gaming: Analysing usage patterns to identify risky behaviour.
Technical Improvement: Improving platform performance and usability.
Promotional Communication: Informing you about bonuses and offers where you have given consent.

crickex analyses data to support responsible gaming. If a concerning pattern is identified in a member's activity, preventive action is taken.

4. Data Sharing with Third Parties

crickex never sells your personal information for commercial purposes or discloses it without permission. However, in limited cases, information may be shared with specific third parties.

4.1 Service Providers

Minimum necessary information may be shared with selected service providers for tasks such as payment processing, identity verification, technical infrastructure and customer support. These providers are contractually bound to protect data confidentiality.

4.2 Legal Obligations

Information may need to be disclosed in response to court orders, legal investigations or legitimate requests from regulatory bodies. In such cases, crickex tries to limit the information disclosed to what is required under applicable law.

4.3 Fraud Prevention

Relevant information may be shared with the relevant authorities for the purpose of preventing financial crime, money laundering or fraudulent activity.

4.4 Business Transfers

In the event of a merger, acquisition or asset transfer of crickex's business, user information may be transferred. In such cases, the new entity will be required to comply with this privacy policy.

5. Data Security Measures

crickex maintains multiple layers of technical and administrative measures to protect your information.

Technical Security

SSL Encryption: All data transfers are encrypted using SSL/TLS technology.
Secure Servers: Information is stored in secure data centres where unauthorised access is not permitted.
Firewall and Monitoring: Network-level intrusion detection systems are active.
Two-Step Verification: OTP-based verification for additional account security.

5.1 Staff Training

crickex staff receive regular training on data protection protocols. Access to personal information is granted only to staff who require it for their work.

5.2 Third-Party Audits

Regular external audits are conducted to verify the effectiveness of security measures. If a security incident occurs, affected users will be notified within a set timeframe.

6. Data Retention Period

crickex does not retain personal information for longer than necessary. The retention period depends on the type and purpose of the information.

6.1 Active Accounts

All information is retained while your account is active. Transaction records are kept for a set period to meet legal requirements.

6.2 After Account Closure

If an account is closed or deactivated, relevant transaction and identity information is retained for a defined period in line with legal obligations. After that period, the information is securely deleted or anonymised.

6.3 Marketing Data

Information collected for promotional communication is retained until you withdraw your consent or for a set period after your last activity.

7. Your Rights and Choices

crickex believes every user should have control over their personal information. Your key rights are described below.

Your Rights

Access: The right to know what information we hold about you.
Correction: The right to request that incorrect or incomplete information be corrected.
Deletion: The right to request that your information be deleted in certain circumstances.
Restriction of Processing: The right to request that processing of information for certain purposes be restricted.
Data Portability: The right to receive your information in a structured format.
Marketing Opt-Out: The right to opt out of promotional communications at any time.

To exercise these rights or for related questions, contact our support team. To learn more about us, read the About Us page.

Requests to delete information may be limited in some cases — particularly where certain information must be retained due to legal obligations.

8. Protection of Minors

All crickex services are for individuals aged 21 and above only. Age verification is mandatory when registering an account.

If a person under 21 opens an account on crickex, the account will be closed immediately and the collected information will be deleted. Parents or guardians can notify our support team about such matters.

9. Cookie Policy

Cookies are small text files stored on your device. crickex uses the following types of cookies:

9.1 Essential Cookies

These cookies are essential for the core functions of the website — such as maintaining login sessions, security verification and displaying balances. They cannot be disabled.

9.2 Functionality Cookies

These cookies are used to remember language preferences, layout settings and user customisations. They improve your experience on the platform.

9.3 Analytics Cookies

Analytics cookies are used to understand platform usage patterns and improve services. Data collected from these cookies is analysed in anonymous form.

9.4 Cookie Controls

Non-essential cookies can be disabled through your browser settings. However, disabling essential cookies may affect the functionality of the website.

10. Policy Changes and Updates

crickex may update this privacy policy from time to time. Such updates may be made due to changes in services, new technology or legal requirements.

For significant changes, a notification will be sent to your registered email or mobile. You can confirm you are reading the latest version by checking the "Last Updated" date at the top of the policy.

Continuing to use the platform after a change takes effect means you have accepted the updated policy. We recommend checking this page regularly.

If you have any questions, you may find answers in our FAQ section, or contact our support team directly.

11. International Data Transfers

crickex uses global infrastructure, so your information may be stored or processed on servers located outside Bangladesh. Appropriate safeguards are ensured for any international data transfer.

For international transfers, crickex includes contractual protective clauses and ensures that the receiving party maintains adequate protections.