crickex Terms and Conditions

1.1 Definitions

Specific terms used in these Terms carry the following meanings:

• "Platform" means the crickex website, mobile application and all related digital services.
• "User" means any person who has created an account on the platform or is using its services.
• "Account" means a personal profile registered on the platform.
• "Bonus" means a promotional reward or amount granted by crickex, which can be withdrawn subject to meeting specific wagering requirements.
• "Transaction" means any deposit, withdrawal or other financial activity.
• "Bet" means any activity involving the wagering of money on sports betting or casino games.

1.2 Scope of Application

These Terms apply to all sections of the crickex platform — sports betting, live casino, slot games, fishing games and all other gaming services. If separate terms apply to a specific section, they will be stated in that section, but these general Terms will remain in effect alongside them.

2.1 Registration Requirements

The following conditions must be met to open an account on crickex:

• The user must be at least 21 years old.
• All information provided at registration must be true, accurate and complete.
• Each person may open only one account. If a person holds multiple accounts, crickex has the right to close all of them.
• Users must register an account in their own name — opening an account on behalf of or for a third party is not allowed.
• Members of the same household sharing the same address may hold separate accounts, subject to identity verification.

2.2 Identity Verification (KYC)

crickex follows an identity verification process to maintain a secure financial environment. Before processing a withdrawal request, or at any time, the platform may ask a user to provide a national ID card, passport or other government-issued identity document.

crickex reserves the right to hold withdrawals until verification is complete. Providing false information will result in account closure and the associated balance may be forfeited.

2.3 Account Security

It is entirely your responsibility to keep your username and password confidential. You should not share your account details with anyone. If you suspect any unauthorised access to your account, notify crickex support immediately.

3.1 Deposit Terms

The following conditions apply when depositing funds into crickex:

• The minimum deposit amount is ৳100 (for all methods).
• Accepted payment methods: bKash, Nagad, Rocket and bank transfer.
• Deposits must be made only through a method registered in the account holder's own name — deposits from third parties are not accepted.
• Deposited funds may only be used for gaming purposes.

3.2 Withdrawal Terms

When processing withdrawal requests:

• The minimum withdrawal amount is ৳800.
• Withdrawal methods: bKash, Nagad, Rocket and bank transfer.
• Withdrawals are generally processed within 10 to 45 minutes.
• Withdrawals can only be made from verified accounts.
• Funds linked to any bonus cannot be withdrawn until the wagering requirements for that bonus have been met.
• If unusual or suspicious activity is detected, crickex may temporarily hold a withdrawal request for review.

3.3 Erroneous Transactions

If funds are incorrectly credited to a user's account due to a technical error or mistake, crickex has the right to reclaim those funds. Using or attempting to withdraw such funds will be treated as a breach of these Terms.

4.1 Welcome Bonus

New members can receive a 100% bonus on their first deposit, up to ৳8,000. For example, if someone deposits ৳1,000, they will receive a ৳1,000 bonus and their total balance will be ৳2,000. To withdraw this bonus, the bonus amount must be wagered 25 times — meaning ৳25,000 in wagering is required for a ৳1,000 bonus.

4.2 Other Promotional Bonuses

crickex offers the following regular promotions:

• crickex Weekly Deposit Gift: 20% bonus on any deposit once per week, up to ৳5,000, wagering 18x, minimum deposit ৳100.
• crickex Slot Festival Bonus: 30% bonus on deposit once per day for slot games, up to ৳8,000, wagering 22x, minimum deposit ৳100.
• crickex Cricket Deposit Reward: 25% bonus on deposit once per working day for cricket betting, up to ৳6,000, wagering 20x, minimum deposit ৳100.
• crickex Birthday Special Reward: Automatic one-time annual reward of up to ৳2,000 on the member's birthday, wagering 15x.
• crickex Refer a Friend Bonus: Up to ৳3,000 reward for each successful referral, wagering 18x.

4.3 General Bonus Terms

• A bonus is never cash — specific wagering requirements must be met before withdrawal.
• A promotion can be claimed only once, unless the terms state otherwise.
• If bonus abuse or fraudulent claims are detected, crickex has the right to close the account and forfeit the bonus.
• crickex reserves the right to change, suspend or discontinue any promotional offer.

5.1 Bet Acceptance and Cancellation

Every bet placed on the crickex platform is considered final — once confirmed, it cannot be cancelled, unless there is a technical error or a reason to cancel the event. In the event of a technical issue or if an event takes place at a different time than scheduled, crickex reserves the right to void or refund the bet.

5.2 Sports Betting

For bets placed on cricket, football and other sports events, the determination of results depends on the rules of the relevant sports governing body. If a match is postponed or rescheduled, crickex's decision on that bet is final.

Multi-bets, handicap, over/under — the specific rules for each bet type are detailed in the relevant section. To learn more about bet types, visit the Betting Tips section.

5.3 Casino Gaming

Results in live casino and slot games are determined entirely by Random Number Generator (RNG) technology and the rules of the respective game provider. crickex does not alter game results. If a fault occurs in the game software, the result of the related bet will be considered void.

5.4 Prohibited Activities

The following activities are strictly prohibited:

• Placing bets using any bot, automated software or artificial intelligence.
• Using multiple accounts to take advantage of bonuses.
• Exploiting any vulnerability or bug in the platform for gain.
• Match-fixing, fraud or any deceptive activity.
• Money laundering or any illegal financial activity.

6.1 VIP Levels

The crickex VIP program has five levels — Bronze, Silver, Gold, Platinum and Diamond. A member's VIP level is determined by their activity on the platform, and they can be promoted to higher levels.

6.2 Weekly Cashback

At each VIP level, a set percentage of the weekly net loss is given as cashback:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.4% weekly cashback
• Gold: up to 0.6% weekly cashback
• Platinum: up to 0.8% weekly cashback
• Diamond: up to 1.0% weekly cashback

Example: A Gold level member who has a net loss of ৳20,000 in a week will receive ৳20,000 × 0.6% = ৳120 cashback. Cashback is calculated each week only on that week's net loss (total losses minus total winnings).

6.3 Right to Change VIP Benefits

crickex reserves the right to change the terms, benefits or cashback rates of the VIP program at any time. Notice will be given on the platform before any changes take effect.

7.1 Ownership

All content, design, logos, trademarks, software and related intellectual property on the crickex platform are the exclusive property of crickex or its associated partners. No licence over these is transferred to the user.

7.2 Usage Restrictions

Users may not use, reproduce, distribute or commercially exploit crickex's logos, brand name or any content without crickex's written permission. Collecting data from the platform by any automated method is also prohibited.

8.1 Service Availability

crickex aims to provide uninterrupted service at all times, but temporary disruptions may occur due to technical maintenance, server updates or other reasons. crickex is not responsible for any loss arising from such disruptions.

8.2 Third-Party Services

The crickex platform includes services from various third-party game providers including Evolution, Pragmatic Play Live, JILI and PG Soft. crickex is not directly responsible for the service quality of these providers, but actively works to improve the user experience.

8.3 User Responsibility

Use of the platform is entirely at the user's own decision and risk. crickex is not responsible for money lost on bets. You are advised to read our responsible gaming guidelines to stay informed about your gaming habits.

9.1 Account Closure by crickex

crickex may suspend or close an account without prior notice in the following situations:

• In the event of a breach of these Terms.
• If an account was created using false information.
• If evidence of operating multiple accounts is found.
• If evidence of fraud, bot use or other dishonest activity is found.
• If money laundering or illegal activity is suspected.

In such cases, the bonus balance in the account may be forfeited, and a decision on the actual deposit will be made after review.

9.2 Account Closure by the User

If a user wishes to close their own account, they can contact crickex support. Any outstanding balance must be settled before closure. A self-exclusion option is also available on the responsible gaming page.

10.1 Personal Information

crickex takes care in collecting, storing and processing users' personal information. SSL encryption and other technical measures are used to protect data. To learn more about how personal information is collected and used, read the Privacy Policy.

10.2 Sharing Information with Third Parties

crickex does not sell user information to third parties. However, limited information may be shared with trusted partners for providing necessary services (such as payment processing and identity verification) — always under applicable security agreements.

11.1 Dispute Resolution Process

If a dispute arises regarding any transaction, bet outcome, or account matter, please contact crickex first through live chat or email support. The support team is available in both Bengali and English, 24 hours a day, 7 days a week. Most disputes are resolved quickly through support.

11.2 Finality of Decisions

Any decision made by crickex after review of a dispute will be considered final. Before a decision is made, the statements of both parties are taken into consideration. For answers to general questions, see the FAQ section.

11.3 Contact Methods

crickex support can be reached:

• Via 24/7 live chat — directly from the platform
• Via email: [email protected]

12.1 Changes to Terms

crickex may modify these terms at any time. Updated terms take effect from the date they are published on the platform. For significant changes, a notification may be sent to the registered email address. Continued use of the platform after any changes will be considered acceptance of the new terms.

12.2 Severability

If any part of these terms is found to be unenforceable for any reason, all remaining terms will remain fully in effect. The unenforceability of one term does not invalidate the terms as a whole.

12.3 Entire Agreement

These terms, the privacy policy, and any other applicable policies together form the entire agreement between the user and crickex. Any prior oral or written promises or statements are superseded by these terms.